HMCHMC Albania
HMC Albania is a hospitality management and consulting firm. We provide direct management and consulting services to Albanian hospitality companies or independent hotels. From sales, marketing and revenue management to operation, governance, we offer an array of high-quality professional services that improve and add real value to the Client's business. Leveraging the best industry practices, latest technology and modern management tools, we help hospitality businesses achieve higher service and customer satisfaction while improving the return on investment.
Best Industry Practices
In several occasions we have witnessed a certain degree of confusion when it comes to designing, organizing and implementing structures that will underpin the hospitality operations. We traced the causes to the lack of experience, analysis and knowledge on modern day business practices and standards. We at HMC Albania through the experience and knowledge of our consultants, we have created and implemented in our clients’ businesses a proven set of policies, procedures and rules that reflect the organizational structure and management practices of the best companies in the hospitality industry. the end goal is to raise the business operations standards so they enhance the customer experience, add value to the business brand and ultimately improve business financial bottom line.
Technology
We have partnered with carefully selected partner to bring to our Albanian clients the best international hotel management technology at a reasonable price. We have made sure the technology fit Albanian businesses and industry structure and tested it thoroughly with excellent results. It has a high degree of flexibility giving plenty of room for customization and integration with incumbent business systems. It will push the business move faster, more efficiently but with more confidence and management control.
Modern Management Tools
The main objective of our management tools is that ensure the owner/management knowledge and control over all business activities. Our financial monitoring tools are based on yearly detailed budgets, quarterly reviews, monthly updates and daily reports, comments on the deviances and recommendations for corrective measures. The tools can provide warning of potential financial issues before they occur allowing for time to tackle them. A very effective internal communication system puts the owner / management on top of every decision together with all the information and evidence to make that decision.