Although for the untrained eye the work in a hotel or resort might seem unstructured, mostly dependent on the person behavior and judgement, the truth is quite the opposite. More than 80% of the daily operations running in an hospitality business are repetitive and highly structured. In this context the most experienced businesses in this area has created written operating procedures which specify and track in detail who is performing what at which moment in time. Most these businesses (today are international well-known hospitality brands) have consolidated all these procedures into operating manuals which are enforced wherever the brand (business) operate worldwide. These manuals complemented by a set of standards are actually the signature of the business brand and their promise of quality service to their customers. HMC Albania using its experience on SOP and standards can shape them to fit specifically your particular Hotel or Resort. If you are interested we can provide you with: